TECHNICAL SERVICES

We at IFS regard our Technical Services Division as a key element in the package we offer to all our customers.

Our back-up goes beyond the normal warranties or maintenance to include training, inspections, advice and long-term contracts – because it is our business to see that you get the best from your investment... not just this week or this year, but throughout its working life.

Our involvement begins before purchase (we advise on printroom practice, floorspace efficiency and the best machines for the job) and continues with training and life-long maintenance and servicing. We serve the whole of England, Scotland, Ireland and Wales through our network of strategically-based engineers, with the vast majority of calls receiving attention within eight working hours. Stocks of spare parts are held by our engineers around the country and at our main warehouse in Perivale, Middlesex.

We are also able to set up special priority maintenance contracts tailored to your particular needs. And even when everything is running sweetly our sophisticated Service Management computer system is working to help us anticipate your problems and deal with them before they arise.

Technical Services Supervisor Michele Faulkner

Preventive Maintenance

More and more of our customers are experiencing the benefits of our Preventive Maintenance Contracts. As well as ensuring the maximum return on your investment through optimum operational efficiency, reduced downtime and higher value retention, these contracts can also offer discounts on spare parts and consumables, priority response status and the opportunity to plan your maintenance budget one, two, three or more years in advance. Your Maintenance Contract is tailored to the specific requirements of your equipment configuration, operating on your product, in your working environment and can vary from the basic annual check-up to a Total Cost Cover agreement that means you never have to pay another penny towards its repair or maintenance, regardless of the circumstances. Variations on the standard contract may include out-of-hours telephone assistance, 24-hour call-out stand-by and emergency operator cover. We are also able offer operator training for our equipment at your site or at our Perivale Showroom.

Emergency Call-Outs

If emergency assistance is required following a machine breakdown at any time – day or night – contact our Technical Services Department immediately. To help us to help you with the maximum efficiency and the minimum delay, please be sure to have the following information available when you call:

• your company name
• location (with postcode)
• telephone number
• machine manufacturer
• model type
• serial number
• description of problem
• any relevant history

We will then assess the situation and take the appropriate measures to get you back in production as quickly as possible.

The Technical Services Team includes 8 factory-trained, field-based engineers with broad cross-discipline experience and qualified electronic and mechanical specialisms.