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The IFS Support Team

The IFS Support Team serves customers throughout the United Kingdom. Our experienced technical staff are all time-served bindery specialists with first-hand manufacturer training on the systems we exclusively supply and support in the UK. They assist at equipment demonstrations to explain the specifications of the various models and advise on the best solution for your applications. They are also responsible for operator training at installation and offer subsequent telephone support to ensure optimum operational efficiency at all times.

They are based in locations around the UK to allow speedy personal response in the event of performance-related issues.

We pride ourselves in the fact that our IFS User Support & Service teams serve our customers throughout the United Kingdom, ensuring we have an expert on hand in your area.

Alan Harrison

Alan Harrison

IFS Technical Director

Kelly Moore

Kelly Moore

IFS Sales Team Coordinator

Kelly Moore

Emma Godwyn

IFS Marketing Coordinator

Michele Faulkner

Michele Faulkner

IFS Service Team Coordinator


Bill Kenny

Bill Kenny

Showroom Manager

Frank Manning

Frank Manning

Binding Specialist

Dale Hutchings

Dale Hutchings

Folding & Laminating Specialist

Charlie Day

Charlie Day

Stitching Specialist


Dave Tagg

Dave Tagg

Parts & Consumables

Paul McFarlane

Paul McFarlane

Parts & Consumables

Andrew Kyme

Andrew Kyme

Parts & Consumables

Alan Jose

Alan Jose

Service Engineer
North East

John Carr

John Carr

Service Engineer
London

Gareth Read

Gareth Read

Service Engineer
South East

Peter Lancaster

Peter Lancaster

Service Engineer

Mark Dinsdale

Mark Dinsdale

Service Engineer
North England

Brian Cullen

Service Engineer
Scotland

John Potter

John Potter

Service Engineer
Eastern Counties

Andrew Kyme

Andrew Kyme

Service Engineer

Roni-Lee Smith

Service Engineer

Andy Northam

Andy Northam

Service Engineer

Mark Brian

Mark Bryan

Service Engineer

Bruno Duarte

Bruno Duarte

Service Engineer

Our involvement begins long before purchase (we advise on printroom practice, floor space efficiency and the best machines for the job) and that continues with training and lifetime maintenance and servicing.

We service the whole of England, Scotland, Ireland and Wales through our network of strategically based, highly skilled expert engineers, with the vast majority of calls receiving same-day attention. Our main warehouse holds an extensive stock of spare parts while our engineers carry a select supply to ensure a fast and efficient response.

With a highly experienced technical team of time-served bindery specialists – all with first-hand manufacturer training on the systems – we deliver first class support on all the systems we exclusively supply in the UK.

Want to know the best solution tailored to your business need? Require a demonstration or an explanation of the specifications of all our models? Then contact our team. They will also train your operators at installation and offer subsequent telephone support to ensure optimum production efficiency.

Our special priority maintenance contracts are designed to address your particular needs. And, even when everything is running sweetly, our sophisticated Service Management computer system constantly monitors operations, anticipates any issues and swiftly deals with them.

Preventative Maintenance

Want more? Then look no further than our Preventive Maintenance Contracts. As well as ensuring the maximum return on your investment through optimum operational efficiency, reduced downtime and higher value retention, these contracts also offer discounts on spare parts and consumables, priority response status and the opportunity to plan your maintenance budget one, two, three or more years in advance.

Tailored to the specific requirements of your equipment configuration, your product, your working environment, they can vary from the basic annual check-up to a Total Cost Cover agreement so you never have to pay another penny towards its repair or maintenance, regardless of the circumstances. Options to choose from include out-of-hours telephone assistance, 24-hour call-out stand-by and emergency operator cover. We are also able offer on-site or showroom operator training.

Emergency Call-Outs

If emergency assistance is required following a machine breakdown, contact our Technical Services Department immediately. To help us to help you with the maximum efficiency and the minimum delay, please be sure to have the following information available when you call:

  • your company name
  • location (with postcode)
  • telephone number
  • machine manufacturer
  • model type
  • serial number
  • description of problem
  • any relevant history

We will then assess the situation and take the appropriate measures to get you back in production as quickly as possible. The Technical Services Team includes country-wide factory-trained, field-based engineers with broad cross-discipline experience and qualified electronic and mechanical specialisms.