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The IFS Support Team

The IFS Support Team serves customers throughout the United Kingdom. Our experienced technical staff are all time-served bindery specialists with first-hand manufacturer training on the systems we exclusively supply and support in the UK. They assist at equipment demonstrations to explain the specifications of the various models and advise on the best solution for your applications. They are also responsible for operator training at installation and offer subsequent telephone support to ensure optimum operational efficiency at all times.

They are based in locations around the UK to allow speedy personal response in the event of performance-related issues.

We pride ourselves in the fact that our IFS User Support & Service teams serve our customers throughout the United Kingdom, ensuring we have an expert on hand in your area.

The IFS Team


Kelly Moore

Kelly Moore

Operations Manager

Suzanne Murray

Suzanne Murray

Sales & Marketing Co-ordinator

Michele Faulkner

Michele Faulkner

Technical Services Administration Manager

Gareth Read

Gareth Read

Head of Technical Services


Bill Kenny

Bill Kenny

Technical Demonstrator

Charlie Day

Charlie Day

Technical Demonstrator

Mark Brian

Mark Bryan

Technical Demonstrator

Tom Wright

Tom Wright

Technical Demonstrator


Dave Tagg

Dave Tagg

Spare Parts Coordinator

Paul McFarlane

Paul McFarlane

Spare Parts & Logistics

Alan Jose

Craig Ambler

Service Engineer

Peter Lancaster

Peter Lancaster

Service Engineer

Mark Dinsdale

Mark Dinsdale

Service Engineer

John Potter

John Potter

Service Engineer

Andrew Kyme

Andrew Kyme

Service Engineer

Roni-Lee Smith

Service Engineer

Andy Northam

Andy Northam

Service Engineer

Bruno Duarte

Bruno Duarte

Service Engineer

Daniel Butcher

Service Engineer