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Technical Services

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We at IFS regard our Technical Services Division as a key element in the package we offer to all our
customers.

Our back-up goes beyond the normal warranties or maintenance to include training, inspections,
advice and long-term contracts – because it is our business to see that you get the best from your
investment… not just this week or this year, but throughout its working life.

Our involvement begins long before purchase (we advise on printroom practice, floor space efficiency and the best machines for the job) and that continues with training and lifetime maintenance and servicing.

We service the whole of England, Scotland, Ireland and Wales through our network of strategically based, highly skilled expert engineers, with the vast majority of calls receiving same-day attention. Our main warehouse holds an extensive stock of spare parts while our engineers carry a select supply to ensure a fast and efficient response.

With a highly experienced technical team of time-served bindery specialists – all with first-hand manufacturer training on the systems – we deliver first class support on all the systems we exclusively supply in the UK.

Want to know the best solution tailored to your business need? Require a demonstration or an explanation of the specifications of all our models? Then contact our team. They will also train your operators at installation and offer subsequent telephone support to ensure optimum production efficiency.

Our special priority maintenance contracts are designed to address your particular needs. And, even when everything is running sweetly, our sophisticated Service Management computer system constantly monitors operations, anticipates any issues and swiftly deals with them.

Preventative Maintenance

Want more? Then look no further than our Preventive Maintenance Contracts. As well as ensuring the maximum return on your investment through optimum operational efficiency, reduced downtime and higher value retention, these contracts also offer discounts on spare parts and consumables, priority response status and the opportunity to plan your maintenance budget one, two, three or more years in advance.

Tailored to the specific requirements of your equipment configuration, your product, your working environment, they can vary from the basic annual check-up to a Total Cost Cover agreement so you never have to pay another penny towards its repair or maintenance, regardless of the circumstances. Options to choose from include out-of-hours telephone assistance, 24-hour call-out stand-by and emergency operator cover. We are also able offer on-site or showroom operator training.

Emergency Call-Outs

If emergency assistance is required following a machine breakdown, contact our Technical Services Department immediately. To help us to help you with the maximum efficiency and the minimum delay, please be sure to have the following information available when you call:

  • your company name
  • location (with postcode)
  • telephone number
  • machine manufacturer
  • model type
  • serial number
  • description of problem
  • any relevant history

We will then assess the situation and take the appropriate measures to get you back in production as quickly as possible. The Technical Services Team includes country-wide factory-trained, field-based engineers with broad cross-discipline experience and qualified electronic and mechanical specialisms.